Returns & Exchanges

At Cotton On, we want you to love your purchase, which is why we offer easy returns within 30 days for most items. Whether you shopped online or in-store, we provide flexible options to ensure you find your perfect fit.

1

Check Eligibility

Ensure your items are in their original condition, unwashed and unworn, with all tags still attached to qualify for a refund or exchange.

2

Start Your Return

Log into our online returns portal using your order number and email address to select the items you wish to send back.

3

Package and Label

Securely pack your items and print the prepaid shipping label provided by the portal, or prepare your digital QR code for drop-off.

4

Send it Back

Drop off your package at any authorized shipping location or visit a Cotton On retail store for an immediate on-the-spot exchange or refund.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing